What do I get when I buy an ebook or poster ?

Upon checkout and confirmation of receipt of your payment, you will get a download link for the purchased item(s). Your download is in the form of a PDF file.

How many times can I download the PDF file ?
You can download the zip file once only after purchase.

How soon do I get my PDF file after check out ?

Generally, once your payment receipt is confirmed, you will receive your link to download the relevant PDF file(s). Delivery is generally almost instant once payment receipt is confirmed.

How secure is this online shop ? Is my data secure ?

We take customer security very seriously. Our website has a SSL as shown by the padlock you can see next to our domain name in the browser. All payments are processed securely via Paypal. Please see our Privacy Policies on how we process your data securely.

What exactly happens after making an order / check out ?
Generally, you will be redirected to a page where you can download your PDF file(s). You may also receive an email with your download link(s).

Do you offer refunds ?
No, we do not. We sell digital downloads and we do not give refunds. Neither, can our products be returned. Please see our Terms and Conditions.

Do I receive an invoice for my order ?
Yes, you will receive a purchase invoice via email.<

Can I get help with any challenges I may have in ordering or downloading my products from the website?
If you experience any challenge, kindly contact us. We will gladly assist you.

Email: info@hammerstone-house.com